1. Refund and Cancellation Policy Subscription Terms

Month to month

Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew each month without notice until you cancel. If you are not purchasing through an App store, you authorize us to automatically charge your payment method(s) through our third party payment processor, every month until you cancel. We will automatically charge you the applicable rate for your plan, every month upon renewal until you cancel. We reserve the right to charge you forty-eight (48) hours in advance of renewal.

We may change your plan’s rate each monthly renewal term, and we will notify you in the event of an increase. If your primary payment method fails, you authorize us to charge any other payment method in your account.

If you have not provided us a backup payment method(s) and you fail to provide payment, or if all payment methods in your account fail, we may suspend your subscription.

For European customers, your bank may require you to authenticate your initial purchase using a password, a one-time code sent to your mobile number, or biometric recognition. When you authenticate, you also authorize us to charge your payment method for your additional purchases without providing us further payment information or other instructions (i.e., we will initiate future payments independently). Such additional purchases may occur when we automatically charge your payment method in connection with a recurring subscription or when you add or change licenses or products.


2. Cancellation and Refund Terms

You can cancel your auto-renewal through device settings within the App, relevant App store or by contacting customer support at contact@citizensisland.com. To request a full or partial refund, you must reach out to customer support at contact@citizensisland.com. A refund will only be available within 14 days from payment. Refund requests made after 14 days, will be dealt with on a case by case basis at our sole discretion. If a full or partial refund is granted, please note that your auto-renewal will then also be cancelled, and your subscription will be immediately stopped, and you will lose access to the service. Refunds will only be issued to the payment method used to purchase the subscription.